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Frequently Asked Questions

We didn't want to say anything, but you did look a little confused... Hopefully all the answers you need can be found here! If not, please feel free to reach out to us with any additional questions you may have 🙂

FAQ

SNOWDAY DALLAS

SNOWDAY is an indoor immersive holiday experience conceptualized by the creative team at BAYMO, based in Dallas. Guests navigate their way through an imaginative wonderland of festive photo ops, enchanted rooms, interactive spaces, and nostalgic moments. Expect an encounter with one of our famous elves, and pose for the photo booths integrated throughout the exhibit.

We recommend purchasing tickets online ahead of time on our ticketing page. To facilitate the best guest experience, tickets are limited and we do expect to sell out, especially on weekends and close to Christmas. You can purchase tickets in person if they are not sold out.

Your ticket includes one-time access to our incredible SNOWDAY exhibit, awesome photo ops, and an adventure like you’ve never experienced. Photos from our five integrated cameras are delivered digitally to your phone for free! You also get the opportunity to shop our gift shop for photo prints and exclusive merchandise. Combo tickets are also available, with our Santaland journey to visit Santa.

We’ve designed the experience to be about one hour, but allow extra time for parking and a short wait to enter during peak hours - also who knows where you might end up if you start chasing elves...

Absolutely!  We are incredibly excited about all of the uniquely different photos that you will take at SNOWDAY!  Explore and take as many photos as you would like.  (Phones and other cameras are welcome but please no tripods or lighting equipment).   We also have five integrated photo booths with professional cameras and lighting to capture carefully-curated moments that you can share digitally for free, or print in our gift shop. 

We are located inside The Galleria Dallas, at the NE corner of Interstate 635 and the Dallas Tollway. We’re on Level 1 (Ground Level) right next door to Banana Republic!

13350 Dallas Pkwy
Suite #1020
Dallas, TX 75240

Free parking is available in surface lots and parking garages at the Galleria.  The closest parking to us is the Blue and Purple Garages next to Banana Republic.  Please allow a little extra time for parking during busy holiday hours.

There are restrooms available nearby within the Galleria. There are no restrooms available inside the SNOWDAY exhibit.

Yes, The Galleria Dallas offers great and diverse dining options!  

We’re open from November 18 to January 8, with the exception of Thanksgiving and Christmas Day.  Our hours generally follow Galleria Dallas opening hours.  To see available times for ticket reservations visit our ticketing page.

Tickets start at $21.99 for adults and $9.99  for children ages 4-12. Children 3 and under get in free. We also offer discounted tickets for seniors and active military. See our ticketing page for detailed ticketing information.

Tickets are delivered via mobile, print-at-home, or will-call with matching ID.

We ask that you please arrive within 15 minutes of your scheduled time.  Allow extra time for parking during busy mall hours.

All sales are final, and tickets are non-refundable. However, if you wish to change from your chosen timeslot, you can exchange your tickets for another timeslot, pending availability. To do so, please email us at fun@snowdaydallas.com.

Yes!  The majority of the SNOWDAY installation meets ADA standards, and is accessible via wheelchair.

Yes!  We are pleased to accommodate strollers - you can bring strollers into the exhibit with you or stash them outside in our stroller corral.

SNOWDAY is appropriate for all ages. Children ages three and under enjoy free admission!

Wednesday nights from 6pm-close Galleria Dallas is hosting pet nights for photos with Santa and SNOWDAY will be welcoming all well behaved pets those nights as well!  To bring your pet, simply purchase a pet ticket from our ticketing page. (Only available Wednesday nights.)  Pet tickets are the same price as kids tickets, after all, they’re our fur babies, right?

The Tipsy Elf Tavern, located within SNOWDAY, is available to host private events.  This space will accommodate groups of up to 45 people and also give guests access to the rest of SNOWDAY.  Bartending services can be added at an additional cost.  Please email fun@snowdaydallas.com to inquire about availability.  

 

Generally, the entirety of SNOWDAY is unavailable for private events but we may consider certain after-hours events.  To inquire, please email fun@snowdaydallas.com.

We accept cash (in-person) and all major credit cards.

Is this experience going to be mind-blowing?

Yes. Yes it is.

FAQ

SANTALAND

Santaland is a reinvisioned journey to the North Pole to visit and take a photo with the big man himself, Santa Claus.  Adults and children alike board our magical train, the Santaland Express, where they travel to the north pole and follow an enchanted path through a magical forest to Santa’s majestic cabin hideaway.  There you will find Santa who already knows every child’s name and what they want most for Christmas!  Of course he does, he’s Santa (and you reminded him when booking your ticket)!  Each group will get an opportunity to take a photo with Santa and receive that photo as a print, digitally, or both.  Complete your trip with a combo ticket purchase and venture through Santa’s secret wardrobe portal to SNOWDAY. 

ONLINE ADVANCE TICKETS - We recommend purchasing tickets online ahead of time for a reserved timeslot.  This year we’ve designed wait times for online ticketing to be 15 min or less, so online ticketing is limited and we do expect to sell out, especially on weekends and close to Christmas.  

 

IN-PERSON WAITLIST - If you’re unable to buy tickets online or just feel like dropping by we will be keeping a text message waitlist on a first come first serve basis.  Come by Santaland to put your name and number in, then feel free to get a bite to eat or explore all Galleria Dallas has to offer and we will text you when it’s your time to see Santa!  We expect to be letting in about ⅓ of our guests through this walking system.  During peak hours wait times may be two hours or more, but during other times you may get lucky and have no wait!

Visiting Santa is ticketed per person, allowing us to better manage capacity.  Each guest’s admission is their ticket to the Santaland experience - starting with our simulated train ride to the north pole, journeying through the enchanted forest, and finishing with a short meeting and photo with Santa.  During checkout, you'll also select a photo package, which is how you'll receive your professional Santa photos.  All of our packages include digital copies of every photo we take - and prints can be bought individually or as part of packages!

Once you enter, we’ve designed the experience to be about 30 minutes long and in 2022 we’ve re-designed wait times for advance ticketholders to be 15 minutes or less.  Walk-ins may experience no wait or much longer wait times depending on how busy we are.  Please allow extra time to park during busy holiday hours.

Absolutely!  Not only are we super excited about the top quality, professional photo you’ll take with Santa himself, but there’s loads of other photo opportunities throughout the Santaland Express Train, Twilight Station, and The Enchanted Forest.  So bring your phone or digital camera (but please no tripods or lighting equipment).

Tickets start at $24.97 for a family of 2 or $39.95 for a family of 4 during our value days (Tuesdays except the week before Christmas).  Ticket prices vary by day and are a combination of the guests in your family/group and the photo package you choose.  To price out tickets for your family, simply visit our ticketing page.

Tickets are delivered via mobile, print-at-home, or will-call with matching ID.

We ask that you please arrive within 15 minutes of your scheduled time.  Allow extra time for parking during busy mall hours.

All sales are final, and tickets are non-refundable. However, if you wish to change from your chosen timeslot, you can exchange your tickets for another timeslot, pending availability. To do so, please email us at fun@snowdaydallas.com.

We are located inside The Galleria Dallas, at the NE corner of Interstate 635 and the Dallas Tollway.  We’re on Level 1 (Ground Level) right next door to Banana Republic!

13350 Dallas Pkwy Suite #1020 Dallas, TX 75240

Free parking is available in surface lots and parking garages at the Galleria.  The closest parking to us is the Blue and Purple Garages next to Banana Republic.  Please allow a little extra time for parking during busy holiday hours.

There are restrooms available nearby within the Galleria.  There are no restrooms available inside Santaland.

Yes!  The entire Santaland journey meets ADA standards, and is accessible via wheelchair.

Yes!  We are pleased to accommodate strollers - you can bring strollers into the exhibit with you or stash them in our gift shop area.

Santaland is appropriate for all ages.  Are we ever too old for a little Christmas magic?

Wednesday nights from 6pm-close Galleria Dallas is hosting pet nights for photos with Santa.  To bring your pet, simply purchase a pet ticket from our ticketing page. (Only available Wednesday nights.)  Pet tickets are the same price as kids tickets, after all, they’re our fur babies, right?

Yes, The Galleria Dallas offers great and diverse dining options!  

We’re open from November 18th to December 24, with the exception of Thanksgiving.  Our hours generally follow Galleria Dallas opening hours.  To see available times for ticket reservations visit our ticketing page.

Unfortunately, Santa has so many kids to see, he’s unavailable for private bookings while at Galleria Dallas.

 

The Tipsy Elf Tavern, located within SNOWDAY, is available to host private events.  This space will accommodate groups of up to 45 people and also give guests access to the rest of SNOWDAY.  Bartending services can be added at an additional cost.  Please email fun@snowdaydallas.com to inquire about availability.  

 

Generally, the entirety of SNOWDAY is unavailable for private events but we may consider certain after-hours events.  To inquire, please email fun@snowdaydallas.com.

We accept cash (in-person) and all major credit cards.

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Don’t Miss Out on Dallas’ Premier Holiday Experience.