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Frequently Asked Questions

We didn't want to say anything, but you did look a little confused... Hopefully all the answers you need can be found here! If not, please feel free to reach out to us with any additional questions you may have 🙂

FAQ

SNOWDAY DALLAS

SNOWDAY is an indoor immersive holiday experience conceptualized by the creative team at BAYMO, based in Dallas. Guests navigate their way through an imaginative wonderland of festive photo ops, enchanted rooms, interactive spaces, and nostalgic moments. Expect an encounter with one of our famous elves, and pose for the photo booths integrated throughout the exhibit.

We recommend purchasing tickets online ahead of time on our ticketing page. To facilitate the best guest experience, tickets are limited and we do expect to sell out, especially on weekends and close to Christmas. You can purchase tickets in person if they are not sold out.

Your ticket includes one-time access to our incredible SNOWDAY exhibit, awesome photo ops, and an adventure like you’ve never experienced. Photos from our five integrated cameras are delivered digitally to your phone for free! You also get the opportunity to shop our gift shop for photo prints and exclusive merchandise. Combo tickets are also available, with our Santaland journey to visit Santa.

We’ve designed the experience to be about one hour, but allow extra time for parking and a short wait to enter during peak hours - also who knows where you might end up if you start chasing elves...

Absolutely!  We are incredibly excited about all of the uniquely different photos that you will take at SNOWDAY!  Explore and take as many photos as you would like.  (Phones and other cameras are welcome but please no tripods or lighting equipment).   We also have five integrated photo booths with professional cameras and lighting to capture carefully-curated moments that you can share digitally for free, or print in our gift shop. 

We are located inside The Galleria Dallas, at the NE corner of Interstate 635 and the Dallas Tollway. We’re on Level 1 (Ground Level) right next door to Banana Republic!

13350 Dallas Pkwy
Suite #1020
Dallas, TX 75240

Free parking is available in surface lots and parking garages at the Galleria.  The closest parking to us is the Blue and Purple Garages next to Banana Republic.  Please allow a little extra time for parking during busy holiday hours.

There are restrooms available nearby within the Galleria. There are no restrooms available inside the SNOWDAY exhibit.

Yes, The Galleria Dallas offers great and diverse dining options!  

We’re open from November 19th through Jan 17th, with the exception of Thanksgiving and Christmas Day.  To see available times for ticket reservations visit, https://tickets.snowdaydallas.com/

Keeping our guests safe is our top priority. We comply with all local, state and federal mandates as well as CDC guidelines. We also encourage all of our staff to be vaccinated against the COVID-19 virus and have implemented entirely touchless photobooths.

Tickets start at $27 for adults and $8 for children ages 4-12. Children 3 and under get in free. We also offer discounted tickets for groups, seniors, and active military. See our ticketing page for detailed ticketing information.

Tickets are delivered via mobile, print-at-home, or will-call with matching ID.

We ask that you please arrive within 15 minutes of your scheduled time.  Allow extra time for parking during busy mall hours.

All sales are final, and tickets are non-refundable. However, if you wish to change from your chosen timeslot, you can exchange your tickets for another timeslot, pending availability. To do so, please click on the link in your confirmation email.

Yes!  The majority of the SNOWDAY installation meets ADA standards, and is accessible via wheelchair.

Yes!  We are pleased to accommodate strollers - you can bring strollers into the exhibit with you or stash them in our gift shop area.

SNOWDAY is appropriate for all ages. Children ages three and under enjoy free admission!

The Galleria's general pet policy is that small dogs that are carried in their owners arms or bag are allowed.  Wednesday nights from 6-9pm the Galleria is hosting pet nights for photos with Santa and SNOWDAY will be welcoming all well behaved pets those nights as well!

SNOWDAY is available for private bookings in one hour time slots before and after our normal hours each day.  Visit our ticketing page to see availability to book these “SNOW-TASTIC Private hours.”  All bookings must be made 48 hours in advance.  

 

We also have a ~500 sq ft private event space, The Tipsy Elf Tavern, which will accommodate groups of up to 45 people. Bartending services can be added at an additional cost.  Please email fun@snowdaydallas.com to inquire about availability.

We accept cash (in-person) and all major credit cards.

Is this experience going to be mind-blowing?

Yes. Yes it is.

FAQ

SANTALAND

Santaland is a reinvisioned journey to the North Pole to visit and take a photo with the big man himself, Santa Claus.  Adults and children alike board our magical train, the Santaland Express, where they travel to the north pole and follow an enchanted path through a magical forest to Santa’s majestic cabin hideaway.  There you will find Santa who already knows every child’s name and what they want most for Christmas!  Of course he does, he’s Santa (and you reminded him when booking your ticket)!  Each group will get an opportunity to take a photo with Santa and receive that photo as a print, digitally, or both.  Complete your trip with a combo ticket purchase and venture through Santa’s secret wardrobe portal to SNOWDAY. 

We recommend purchasing tickets online ahead of time on our ticketing page.  To facilitate the best guest experience, tickets are limited and we do expect to sell out, especially on weekends and close to Christmas.   You can purchase tickets in person if they are not sold out.

We have several package options available on our ticketing page, that include printed and/or digital photos.  All tickets include a magical North Pole journey for groups of up to 6.

We’ve designed the experience to be about 30 minutes to one hour, but of course Santa is a very popular guy during the holidays.  Allow extra time for parking and a wait to enter during peak hours.

Absolutely!  Not only are we super excited about the top quality, professional photo you’ll take with Santa himself, but there’s loads of other photo opportunities throughout the Santaland Express Train, Twilight Station, and The Enchanted Forest.  So bring your phone or digital camera (but please no tripods or lighting equipment).

Keeping our guests safe is our top priority. We comply with all local, state and federal mandates as well as CDC guidelines. We also encourage all of our staff to be vaccinated against the COVID-19 virus and have implemented a touchless digital photo delivery system.

13350 Dallas Pkwy
Suite #1020
Dallas, TX 75240

Tickets start at $28 for groups of up to 6.  See our ticketing page for detailed ticketing information.

Tickets are delivered via mobile, print-at-home, or will-call with matching ID.

We ask that you please arrive within 15 minutes of your scheduled time.  Allow extra time for parking during busy mall hours.

All sales are final, and tickets are non-refundable. However, if you wish to change from your chosen timeslot, you can exchange your tickets for another timeslot, pending availability. To do so, please click on the link in your confirmation email.

We are located inside The Galleria Dallas, at the NE corner of Interstate 635 and the Dallas Tollway.  We’re on Level 1 (Ground Level) right next door to Banana Republic!

13350 Dallas Pkwy Suite #1020 Dallas, TX 75240

Free parking is available in surface lots and parking garages at the Galleria.  The closest parking to us is the Blue and Purple Garages next to Banana Republic.  Please allow a little extra time for parking during busy holiday hours.

There are restrooms available nearby within the Galleria.  There are no restrooms available inside Santaland.

Yes!  The entire Santaland journey meets ADA standards, and is accessible via wheelchair.

Yes!  We are pleased to accommodate strollers - you can bring strollers into the exhibit with you or stash them in our gift shop area.

Santaland is appropriate for all ages.  Are we ever too old for a little Christmas magic?

The Galleria's general pet policy is that small dogs that are carried in their owners arms or bag are allowed.  Wednesday nights from 6-9pm the Galleria is hosting pet nights for photos with Santa and SNOWDAY will be welcoming all well behaved pets those nights as well!

Yes, The Galleria Dallas offers great and diverse dining options!  

We’re open from November 19th through Dec 24th, with the exception of Thanksgiving.  To see available times for ticket reservations visit, https://tickets.snowdaydallas.com/

Santa is available for private bookings before and after normal hours each day.  Visit our ticketing page to see availability to book these San-tastic private visits.  All bookings must be made 48 hours in advance (Santa is a busy guy.)

Also check out our ticketing page for private bookings in our SNOWDAY exhibit or email us for availability of our private event space, The Tipsy Elf Tavern - fun@snowdaydallas.com

We accept cash (in-person) and all major credit cards.

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